QQClubs Privacy Policy – Member Data Protection Malaysia

This Privacy Policy is published by QQClubs for the online betting platform operating at https://qqclubs.im. This document outlines our privacy practices regarding the collection, processing, storage, and protection of personal information belonging to users of our platform.

QQClubs is committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We believe privacy is a fundamental right of every individual, and we take this responsibility very seriously.

This Privacy Policy applies to all:

• Registered members and prospective members visiting the QQClubs website.
• Individuals who contact QQClubs customer support.
• Users who access the platform on any device, including mobile phones, laptops, or tablets.

By registering an account or continuing to use the QQClubs platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any provision of this document, please discontinue use of the platform and contact us to close your account.

QQClubs collects various types of personal data depending on how you interact with our platform. Below is a full breakdown of the data we may collect:

QQClubs does not collect sensitive data such as medical information, sexual orientation, religious beliefs, or political views. Any data collected is limited to what is necessary for the safe and orderly operation of the platform.

Your personal data is collected through the following methods:

A) Information You Provide Directly

This includes data you provide when registering a new account, completing your profile, making deposits via methods such as Touch 'n Go eWallet, DuitNow, or FPX, contacting customer support, and filling out surveys or feedback forms.

B) Automatically Collected Data

When you use the QQClubs platform, our systems automatically record certain technical information, including your IP address, browser type and version, device type, session time and duration, pages visited, and actions taken within the platform.

C) Data from Third-Party Sources

In certain cases, QQClubs may receive information from payment service providers (such as FPX Maybank2u or CIMB Clicks) for transaction verification purposes, or from identity verification agencies for KYC (Know Your Customer) compliance.

QQClubs uses the personal data collected solely for the following purposes:

• Account Management: Creating, verifying, and maintaining your member account securely.
• Transaction Processing: Securely processing deposits and withdrawals via your preferred payment method, such as Touch 'n Go eWallet, Boost, GrabPay, or ShopeePay.
• Service Delivery: Enabling you to access all games and features on the QQClubs platform, including slots, Sports Betting, and E-Sports.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and platform abuse.
• Legal Compliance: Fulfilling legal and regulatory obligations, including KYC and AML (Anti-Money Laundering) requirements.
• Customer Support: Providing technical assistance and resolving any issues or enquiries you report.
• Service Communications: Sending important notices related to your account, security, or changes to our terms.
• Platform Improvements: Analysing aggregated usage patterns to improve the user experience (this data is processed anonymously).
• Marketing (with consent): Sending information about QQClubs promotions and offers — only where you have given explicit consent to receive marketing communications.

QQClubs will not use your data for any other purpose without first obtaining your consent or without a valid legal basis.

QQClubs does not sell members' personal data to any party. However, in certain circumstances, we may need to share data with trusted third parties as follows:

• Payment Providers: E-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) and banking services (FPX/Maybank2u, CIMB Clicks) to process your financial transactions.
• Game Providers: Third-party gaming platforms (such as Pragmatic Play, PG Soft, and NetEnt) require minimal session data to load games. This data is transmitted securely and is subject to data protection agreements.
• Legal Authorities: Where required by law or court order, QQClubs will disclose the necessary information to the relevant law enforcement agencies or regulatory bodies.
• Technology Providers: Companies that provide our technical infrastructure (hosting, cybersecurity, analytics) may access data in a limited capacity and are bound by strict confidentiality agreements.

QQClubs uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Mandatory Cookies (Essential Cookies): Required for core platform functions such as login session authentication and security. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: Saving your preferences such as language, currency denomination (RM), and other settings for a seamless return experience.
• Analytics Cookies: Helping us understand how users interact with the platform in aggregate, anonymised form. This data is used to improve our services.
• Security Cookies: Detecting suspicious login activity and protecting your account from unauthorised access.

You can manage cookies through your web browser settings. Please note that disabling mandatory cookies may affect the functionality of the QQClubs platform. For more information on managing cookies, refer to the documentation for your browser.

QQClubs implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure:

• 256-bit SSL Encryption: All communications between your device and QQClubs servers are encrypted using TLS/SSL protocols — the same standard used by Malaysia's leading banks, including Maybank and CIMB.
• Tiered Access Controls: Member personal data is accessible only to staff with a legitimate business need who have undergone thorough background checks.
• Data Encryption at Rest: Sensitive data such as payment information and identity verification documents are encrypted at rest on our servers.
• 24/7 Security Monitoring: Our automated monitoring systems and security team continuously watch for suspicious activity and cybersecurity threats.
• Regular Security Audits: QQClubs conducts regular penetration testing and security audits carried out by independent third-party experts.
• Incident Response Plan: We have clear procedures in place to promptly address any data breach, including notifying the relevant authorities and affected members where required.

QQClubs retains your personal data for as long as your account is active or as long as necessary to provide services to you. Following account closure, the retention periods are as follows:

Once the applicable retention period has expired, data will be securely deleted or anonymised so that it can no longer be linked to your identity. The deletion process is irreversible.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by QQClubs:

The QQClubs platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

Should we discover that personal data belonging to an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to:

• Immediately suspending the account in question.
• Deleting all related personal data.
• Returning any available account balance (where applicable) to the original payment method.

Parents or guardians who believe their child may have registered on QQClubs without permission are urged to contact us immediately at support@qqclubs.im.

The QQClubs platform may contain links to third-party websites or services in certain contexts, such as payment method information. This Privacy Policy applies solely to the QQClubs platform.

QQClubs is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of every website you visit outside the QQClubs platform.

Third-party payment providers used by QQClubs (such as Touch 'n Go eWallet, DuitNow, and GrabPay) operate under their own privacy policies governing how they handle transaction data. QQClubs has no control over the privacy practices of these providers.

QQClubs reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use.

When material changes are made to this Privacy Policy, QQClubs will notify members via:

• A prominent notice on the platform's main page or during your login session.
• Emailing your registered email address at least 14 days before the amendment takes effect (for material changes).
• Update the "Last Updated" date at the top of this document.

Continued use of the QQClubs platform after any amendments take effect will be considered acceptance of the revised terms. It is your responsibility to review this Privacy Policy periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how QQClubs handles your personal data, please contact us:

• Privacy Email: support@qqclubs.im (please mark the email subject as "Privacy Enquiry")
• Live Chat: Available 24/7 within the QQClubs platform
• FAQ: Visit FAQ page us for answers to the most frequently asked questions

We are committed to responding to all privacy-related enquiries within 14 business days. For complex complaints requiring investigation, we will keep you informed of the expected timeframe.